Shipping and Delivery Information
Map showing which countries we ship to
List of countries we ship to:
- 🇦🇩 Andorra
Estimated delivery: 2–4 business days.
Shipped with DHL Express or SEUR by road via the Spanish border.
Full door-to-door tracking provided.
Andorra is outside the EU customs union, but we handle all customs formalities, duties and taxes for you.
- 🇦🇪 United Arab Emirates
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: UAE import duties and customs clearance are handled and paid by us.
- 🇦🇬 Antigua & Barbuda
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇦🇮 Anguilla
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇦🇱 Albania
Estimated delivery: 4–8 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Albanian import duties and customs clearance are handled and paid by us.
- 🇦🇲 Armenia
Estimated delivery: 5–9 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Armenian import duties and customs clearance are handled and paid by us.
- 🇦🇷 Argentina
Estimated delivery: 6–12 business days. Argentine customs can add extra processing time.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Argentine import duties and customs clearance are handled and paid by us. The recipient's CUIT/DNI may be required for clearance.
- 🇦🇹 Austria
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Austria is part of the EU single market, so your order travels duty-free.
- 🇦🇺 Australia
Estimated delivery: 5–9 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Australian import duties, GST and customs clearance are handled and paid by us. Note that Australian biosecurity screening applies to natural-fibre goods and can add 1–2 days.
- 🇦🇼 Aruba
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇧🇦 Bosnia & Herzegovina
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇧🇧 Barbados
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇧🇪 Belgium
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Belgium is part of the EU single market, so your order travels duty-free.
- 🇧🇬 Bulgaria
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Bulgaria is part of the EU single market, so your order travels duty-free.
- 🇧🇱 St. Barthélemy
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇧🇲 Bermuda
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇧🇴 Bolivia
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇧🇶 Caribbean Netherlands
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇧🇷 Brazil
Estimated delivery: 5–10 business days. Brazilian customs clearance can occasionally add extra time.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Brazilian import duties and customs clearance are handled and paid by us. The recipient's CPF number is required for clearance.
- 🇧🇸 Bahamas
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇧🇾 Belarus
Estimated delivery: 3–6 weeks. Major express couriers have suspended service to Belarus, so orders travel via the international postal network.
Shipped via Correos international post (Universal Postal Union routing). Express courier service is currently unavailable.
Basic postal tracking only; updates may stop once the parcel enters Belarus. Delivery times are not guaranteed.
Belarusian customs clearance is subject to local processing and current trade restrictions. Some orders may be restricted or refused — we will contact you before dispatch if your order is affected.
- 🇧🇿 Belize
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇨🇦 Canada
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Canadian import duties, taxes and customs clearance are handled and paid by us.
- 🇨🇭 Switzerland
Estimated delivery: 2–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Swiss import duties, VAT and customs clearance are handled and paid by us.
- 🇨🇱 Chile
Estimated delivery: 5–10 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Chilean import duties and customs clearance are handled and paid by us.
- 🇨🇳 China
Estimated delivery: 4–8 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Chinese import duties and customs clearance are handled and paid by us. The recipient's ID number may be required for clearance.
- 🇨🇴 Colombia
Estimated delivery: 5–9 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Colombian import duties and customs clearance are handled and paid by us.
- 🇨🇷 Costa Rica
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇨🇺 Cuba
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇨🇼 Curaçao
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇨🇾 Cyprus
Estimated delivery: 3–6 business days (air freight to the island).
Shipped with DHL Express.
Full door-to-door tracking provided.
No customs charges — Cyprus is part of the EU single market, so your order travels duty-free.
- 🇨🇿 Czechia
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Czechia is part of the EU single market, so your order travels duty-free.
- 🇩🇪 Germany
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Germany is part of the EU single market, so your order travels duty-free.
- 🇩🇰 Denmark
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Denmark is part of the EU single market, so your order travels duty-free.
- 🇩🇲 Dominica
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇩🇴 Dominican Republic
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇩🇿 Algeria
Estimated delivery: 5–10 business days. Algerian customs applies strict import checks which can add time.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Algerian import duties and customs clearance are handled and paid by us. Clearance times can vary.
- 🇪🇨 Ecuador
Estimated delivery: 5–10 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Ecuadorian import duties and customs clearance are handled and paid by us.
- 🇪🇪 Estonia
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Estonia is part of the EU single market, so your order travels duty-free.
- 🇪🇬 Egypt
Estimated delivery: 4–8 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Egyptian import duties and customs clearance are handled and paid by us. Clearance times can vary.
- 🇪🇸 Spain
Estimated delivery: 1–2 business days.
Shipped with Correos Express or SEUR for fast domestic delivery.
Full door-to-door tracking from the moment your order leaves our warehouse.
No customs charges — this is a domestic shipment within Spain.
- 🇫🇮 Finland
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Finland is part of the EU single market, so your order travels duty-free.
- 🇫🇰 Falkland Islands
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇫🇷 France
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS, delivered locally by Chronopost/Colissimo partners.
Full door-to-door tracking provided.
No customs charges — France is part of the EU single market, so your order travels duty-free.
- 🇬🇧 United Kingdom
Estimated delivery: 2–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: all UK import duties, VAT and customs formalities are handled and paid by us.
- 🇬🇩 Grenada
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇬🇪 Georgia
Estimated delivery: 5–9 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Georgian import duties and customs clearance are handled and paid by us.
- 🇬🇫 French Guiana
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇬🇮 Gibraltar
Estimated delivery: 1–2 business days — Gibraltar is right on our doorstep.
Delivered by local courier directly from our Marbella-area warehouse.
Full tracking provided from dispatch to delivery.
Gibraltar is outside the EU customs area, but we handle all import formalities and any charges for you.
- 🇬🇱 Greenland
Estimated delivery: 7–14 business days (routed via Denmark).
Shipped via the Danish postal and air-freight network to Greenland.
Tracking provided to Denmark and on arrival in Greenland; updates may be less frequent in transit.
Greenland is outside the EU customs area — we handle and pay all import duties and formalities.
- 🇬🇵 Guadeloupe
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇬🇷 Greece
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Greece is part of the EU single market, so your order travels duty-free.
- 🇬🇹 Guatemala
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇬🇾 Guyana
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇭🇰 Hong Kong SAR China
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
Hong Kong is a free port — there are no import duties on your order, and we handle all formalities.
- 🇭🇳 Honduras
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇭🇷 Croatia
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Croatia is part of the EU single market, so your order travels duty-free.
- 🇭🇹 Haiti
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇭🇺 Hungary
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Hungary is part of the EU single market, so your order travels duty-free.
- 🇮🇩 Indonesia
Estimated delivery: 5–10 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Indonesian import duties and customs clearance are handled and paid by us. The recipient's tax ID (NPWP/NIK) may be required for clearance.
- 🇮🇪 Ireland
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Ireland is part of the EU single market, so your order travels duty-free.
- 🇮🇲 Isle of Man
Estimated delivery: 3–6 business days (routed via the UK).
Shipped with DHL Express via the UK network.
Full door-to-door tracking provided.
The Isle of Man shares the UK customs territory — we handle and pay all import duties and formalities.
- 🇮🇶 Iraq
Estimated delivery: 7–14 business days.
Shipped with DHL Express to major cities; remote areas may use a local delivery partner.
Tracking provided; final-mile updates may be less frequent outside Baghdad and Erbil.
We ship duty-paid: Iraqi import duties and customs clearance are handled and paid by us. Clearance times can vary.
- 🇮🇷 Iran
Estimated delivery: 2–4 weeks. Major express couriers do not serve Iran directly, so orders travel via specialized freight partners.
Shipped via a specialized international forwarding partner with an approved route into Iran.
Milestone tracking provided (dispatch, export, arrival, clearance) rather than continuous door-to-door updates.
Iranian customs inspects most inbound parcels and clearance can add several days. Some orders may be restricted under current trade rules — we will contact you before dispatch if your order is affected.
- 🇮🇸 Iceland
Estimated delivery: 3–6 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Icelandic import duties, VAT and customs clearance are handled and paid by us.
- 🇮🇹 Italy
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Italy is part of the EU single market, so your order travels duty-free.
- 🇯🇲 Jamaica
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇯🇴 Jordan
Estimated delivery: 4–8 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Jordanian import duties and customs clearance are handled and paid by us.
- 🇯🇵 Japan
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Japanese import duties and customs clearance are handled and paid by us.
- 🇰🇬 Kyrgyzstan
Estimated delivery: 7–14 business days.
Shipped with DHL Express.
Tracking provided; final-mile updates may be less frequent outside Bishkek.
We ship duty-paid: Kyrgyz import duties and customs clearance are handled and paid by us.
- 🇰🇳 St. Kitts & Nevis
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇰🇷 South Korea
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: South Korean import duties and customs clearance are handled and paid by us. The recipient's Personal Customs Code (PCC) may be required.
- 🇰🇼 Kuwait
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Kuwaiti import duties and customs clearance are handled and paid by us.
- 🇰🇾 Cayman Islands
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇰🇿 Kazakhstan
Estimated delivery: 6–12 business days.
Shipped with DHL Express.
Tracking provided; final-mile updates may be less frequent outside major cities.
We ship duty-paid: Kazakh import duties and customs clearance are handled and paid by us.
- 🇱🇧 Lebanon
Estimated delivery: 5–10 business days. Local conditions can occasionally cause additional delays.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Lebanese import duties and customs clearance are handled and paid by us. Clearance times can vary.
- 🇱🇨 St. Lucia
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇱🇮 Liechtenstein
Estimated delivery: 3–5 business days.
Shipped with DHL Express via the Swiss network.
Full door-to-door tracking provided.
Liechtenstein is part of the Swiss customs area — we handle and pay all import duties and formalities.
- 🇱🇹 Lithuania
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Lithuania is part of the EU single market, so your order travels duty-free.
- 🇱🇺 Luxembourg
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Luxembourg is part of the EU single market, so your order travels duty-free.
- 🇱🇻 Latvia
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Latvia is part of the EU single market, so your order travels duty-free.
- 🇲🇦 Morocco
Estimated delivery: 3–7 business days — Morocco is just across the Strait from us.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Moroccan import duties and customs clearance are handled and paid by us.
- 🇲🇨 Monaco
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS via the French delivery network.
Full door-to-door tracking provided.
No customs charges — Monaco is part of the EU customs territory through France.
- 🇲🇩 Moldova
Estimated delivery: 5–9 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Moldovan import duties and customs clearance are handled and paid by us.
- 🇲🇪 Montenegro
Estimated delivery: 4–8 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Montenegrin import duties and customs clearance are handled and paid by us.
- 🇲🇫 St. Martin
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇲🇰 North Macedonia
Estimated delivery: 4–8 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: North Macedonian import duties and customs clearance are handled and paid by us.
- 🇲🇴 Macao SAR China
Estimated delivery: 4–7 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
Macao is a free port — there are no import duties on your order, and we handle all formalities.
- 🇲🇶 Martinique
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇲🇸 Montserrat
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇲🇹 Malta
Estimated delivery: 3–6 business days (air freight to the island).
Shipped with DHL Express.
Full door-to-door tracking provided.
No customs charges — Malta is part of the EU single market, so your order travels duty-free.
- 🇲🇽 Mexico
Estimated delivery: 4–8 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Mexican import duties and customs clearance are handled and paid by us.
- 🇲🇾 Malaysia
Estimated delivery: 4–7 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Malaysian import duties and customs clearance are handled and paid by us.
- 🇳🇮 Nicaragua
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇳🇱 Netherlands
Estimated delivery: 2–4 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — the Netherlands is part of the EU single market, so your order travels duty-free.
- 🇳🇴 Norway
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Norwegian import duties, VAT and customs clearance are handled and paid by us.
- 🇳🇿 New Zealand
Estimated delivery: 5–10 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: New Zealand import duties, GST and customs clearance are handled and paid by us. Note that NZ biosecurity screening applies to natural-fibre goods and can add 1–2 days.
- 🇴🇲 Oman
Estimated delivery: 4–7 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Omani import duties and customs clearance are handled and paid by us.
- 🇵🇦 Panama
Estimated delivery: 5–9 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Panamanian import duties and customs clearance are handled and paid by us.
- 🇵🇪 Peru
Estimated delivery: 5–10 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Peruvian import duties and customs clearance are handled and paid by us.
- 🇵🇭 Philippines
Estimated delivery: 5–10 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Philippine import duties and customs clearance are handled and paid by us.
- 🇵🇰 Pakistan
Estimated delivery: 6–12 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Pakistani import duties and customs clearance are handled and paid by us. The recipient's CNIC may be required for clearance.
- 🇵🇱 Poland
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Poland is part of the EU single market, so your order travels duty-free.
- 🇵🇲 St. Pierre & Miquelon
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇵🇷 Puerto Rico
Estimated delivery: 4–7 business days.
Shipped with DHL Express or UPS via the US network.
Full door-to-door tracking provided.
Puerto Rico is part of the US customs territory — we handle and pay all import duties and formalities.
- 🇵🇸 Palestinian Territories
Estimated delivery: 10–21 business days. Deliveries are routed through regional hubs and border crossings, which can add significant delays.
Shipped via DHL and regional delivery partners.
Milestone tracking provided; continuous updates may not be available for the final leg.
We handle and pay export formalities and applicable duties. Border and security processing is outside our control and can extend delivery times — we appreciate your patience.
- 🇵🇹 Portugal
Estimated delivery: 1–3 business days.
Shipped with DHL Express or SEUR via the Iberian road network.
Full door-to-door tracking provided.
No customs charges — Portugal is part of the EU single market, so your order travels duty-free.
- 🇵🇾 Paraguay
Estimated delivery: 6–12 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Paraguayan import duties and customs clearance are handled and paid by us.
- 🇶🇦 Qatar
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Qatari import duties and customs clearance are handled and paid by us.
- 🇷🇴 Romania
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Romania is part of the EU single market, so your order travels duty-free.
- 🇷🇸 Serbia
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇷🇺 Russia
Estimated delivery: 3–6 weeks. Major express couriers have suspended service to Russia, so orders travel via the international postal network.
Shipped via Correos international post (Universal Postal Union routing). Express courier service is currently unavailable.
Basic postal tracking only; updates may stop once the parcel enters Russia. Delivery times are not guaranteed.
Russian customs clearance is subject to local processing and current trade restrictions. Some orders may be restricted or refused — we will contact you before dispatch if your order is affected.
- 🇸🇦 Saudi Arabia
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS. A complete Saudi National Address is required for delivery.
Full door-to-door tracking provided.
We ship duty-paid: Saudi import duties and customs clearance are handled and paid by us.
- 🇸🇪 Sweden
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Sweden is part of the EU single market, so your order travels duty-free.
- 🇸🇬 Singapore
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Singaporean GST and customs clearance are handled and paid by us.
- 🇸🇮 Slovenia
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Slovenia is part of the EU single market, so your order travels duty-free.
- 🇸🇰 Slovakia
Estimated delivery: 3–5 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
No customs charges — Slovakia is part of the EU single market, so your order travels duty-free.
- 🇸🇷 Suriname
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇸🇻 El Salvador
Estimated delivery: 5–10 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Salvadoran import duties and customs clearance are handled and paid by us.
- 🇸🇽 Sint Maarten
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇹🇨 Turks & Caicos Islands
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇹🇯 Tajikistan
Estimated delivery: 7–14 business days.
Shipped with DHL Express.
Tracking provided; final-mile updates may be less frequent outside Dushanbe.
We ship duty-paid: Tajik import duties and customs clearance are handled and paid by us.
- 🇹🇳 Tunisia
Estimated delivery: 4–8 business days.
Shipped with DHL Express.
Full door-to-door tracking provided.
We ship duty-paid: Tunisian import duties and customs clearance are handled and paid by us. Clearance times can vary.
- 🇹🇷 Türkiye
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Turkish import duties and customs clearance are handled and paid by us.
- 🇹🇹 Trinidad & Tobago
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇹🇼 Taiwan
Estimated delivery: 4–7 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: Taiwanese import duties and customs clearance are handled and paid by us. Real-name customs registration (EZ Way app) may be required by the recipient.
- 🇺🇦 Ukraine
Estimated delivery: 7–14 business days. Wartime disruptions can affect routing and add time in some regions.
Shipped with DHL Express where serviceable, with final-mile delivery via local partners.
Tracking provided; updates may pause during regional service interruptions.
We ship duty-paid: Ukrainian import duties and customs clearance are handled and paid by us. Deliveries to some areas may be limited for safety reasons — we will contact you before dispatch if your order is affected.
- 🇺🇸 United States
Estimated delivery: 3–6 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: US import duties and customs clearance are handled and paid by us.
- 🇺🇾 Uruguay
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇻🇨 St. Vincent & Grenadines
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇻🇪 Venezuela
Estimated delivery: 2–4 weeks. Courier coverage in Venezuela is limited and delivery times vary considerably.
Shipped with DHL Express to major cities (Caracas, Valencia, Maracaibo); other areas may use a local delivery partner.
Tracking provided to the destination city; final-mile updates may be limited.
We handle and pay export formalities and applicable duties. Venezuelan customs processing can be slow and is outside our control.
- 🇻🇬 British Virgin Islands
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇻🇮 U.S. Virgin Islands
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇽🇰 Kosovo
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We handle and pay all applicable customs duties and formalities.
- 🇿🇦 South Africa
Estimated delivery: 5–10 business days.
Shipped with DHL Express or UPS.
Full door-to-door tracking provided.
We ship duty-paid: South African import duties and customs clearance are handled and paid by us.
Our shipping policy
Shipping destinations
We currently ship to the countries listed on this page. If your country is not currently available, it may be due to courier restrictions, customs regulations, or temporary service limitations.
Delivery address
Please ensure your shipping address is complete and correct. We do not accept responsibility for delays or failed deliveries which occur due to outdated, incorrect or incomplete address information. If you notice an error after placing your order, please let us know as soon as possible.
Delivery times
Estimated delivery times vary depending on the destination country, the selected shipping method, customs processing, and local courier services. Delivery estimates provided during checkout are approximate and should not be considered guaranteed delivery dates.
Tracking
Tracking information will be provided once your order has been dispatched. There may be a delay between receiving shipping confirmation and being supplied tracking information.
Customs, duties and taxes
We will pay for international shipment customs, import duties and taxes ourselves. These charges are not the responsibility of the customer. Customers are responsible for ensuring that imported products comply with local laws and regulations in their country.
Lost or damaged shipments
If your package arrives visibly damaged, we recommend documenting the condition of the parcel before opening it. If your shipment appears to be lost or arrives damaged, please contact our customer support team with your order number and any relevant photographs or supporting information.
Split shipments
In certain circumstances, large orders or orders containing products stored in different locations may be shipped in multiple packages. If this occurs, you will receive separate tracking information for each shipment where available.
Cancellation rights
A customer's ability to cancel differs on an order-by-order basis. Orders that have already been shipped can not be cancelled.
Contacting us
If anything above is unclear, or you require additional information, please contact us at info [at] yourcarpet [dot] com.